Love the call out to use empathy to anticipate questions and concerns. I've found that it's especially useful to put yourself in the shoes of the people who you'll be communicating to.
Head of cloud? Frame it in cloud savings/costs, uptime.
Head of product? Frame it in revenue.
Head of customer success? Frame it in retention, reducing churn, increasing LTV, etc.
Love the call out to use empathy to anticipate questions and concerns. I've found that it's especially useful to put yourself in the shoes of the people who you'll be communicating to.
Head of cloud? Frame it in cloud savings/costs, uptime.
Head of product? Frame it in revenue.
Head of customer success? Frame it in retention, reducing churn, increasing LTV, etc.
And so on.